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Payment and Conditions for mail ordering
Payment can be made via Paypal, or by mailing a cheque or money order payable to Morhair. Orders paid for by cheques will be shipped only after the cheque has been cleared through the bank. We will ship orders only to the address on the payment vehicle. No third party shipments will be allowed.
Our supplier may discontinue a particular colour or brand at any time without prior notice to Morhair. Should this occur, we reserve the right complete the order with merchandise of equivalent quality and value, unless a specific request, not to substitute, was received with the order.
Hair Extensions may vary slightly in color when compared to the video or printed images. Accordingly, we may have no control over minor variations.
Orders will be processed within 5 to 10 business. If your order cannot be filled within 10 days you will be notified. You will have the option of selecting a different product or request a cancellation.
EXCHANGE AND REFUND POLICY: Due to health and Government restriction regarding intimate articles, we will only exchange or refund Merchandise that is in its original condition and packaging. Under no circumstances will an item be exchanged if the tag has been tampered with, as we will perceive the item to have been worn. There is no exchange on custom orders.
Before an item is returned for exchange or refund, you must contact us at adjustment@morhair.ca to receive a Return merchandise authorization (RMA#). Include your order # and the reason for exchange. We will reply to your e-mail with your RMA # and instructions on how and where to return your item. All packages sent without RMA # will be refused. You have 7 days from the date of the invoice to request an exchange. If there is a defect in the construction we will replace or repair it at our discretion.
SHIPPING & HANDLING: Standard
mode of shipment is Canada Post or UPS ground:
Charges are calculated at 4% of total order with
a minimum charge of $10.00 to Canadian address;
$20.00 to US address; and $30 to international
address.
Adjustments are made after receipt and verification of the merchandise. Please note that Morhair is not responsible for loss or damage during transportation. Such a claim should be filed directly with the carrier.
By placing an order with Morhair, you confirm that you have accepted and agreed to all our policies
PRIVACY POLICY: We respect your privacy. We do not sell exchange or release our customer’s personal information to any one. Your information will be kept confidential.
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